Data & Process Migration for Enterprise
AffiniPay
A leader in payments for legal, accounting, architectural, engineering & manufacturing companies.
6 business units integrated. 3 service journeys mapped.
12
Stakeholder Interviews
6
Business Integrations
3
Service Journeys
$100M+
Company Revenue
Challenge
Fragmented processes across business units needed optimization for commercial value.
What We Did
Performed a comprehensive audit with 12 stakeholder interviews across 6 business units to identify technology and User Experience overlap, delivering a streamlined and efficient process.
Deliverables
- Key Stakeholder Interviews & Tech Evaluation
- Optimized People, Process, Technology & Data
- Journey Maps & Playbook for Future Customer Experience
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