Enterprise Process & Technology Assessment
AffiniPay
A provider of payments technology for professional services.
Stakeholder research, process review, and customer-journey mapping.
Challenge
Understand processes and technology overlap across business units.
What We Did
Work included stakeholder interviews and a review of business processes, technology, and customer experience to inform recommendations.
Deliverables
- Stakeholder Interviews & Technology Evaluation
- People, Process & Data Assessment
- Customer Journey Maps & Recommendations
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