Interactive Web Chat & Voice of Customer Analysis
Zimmer Biomet
A medical technology company focused on musculoskeletal healthcare.
Web chat and visitor-intent research.
Challenge
Understand website visitor intent and inform the digital customer experience.
What We Did
Work focused on a personalized web-chat experience, voice-of-customer data capture, and reporting on visitor interactions.
Deliverables
- Web Chat Experience & Voice of Customer Data Capture
- Visitor Interaction Reporting
- Visitor-Intent Segmentation